Journey Learning | Facilitating Performance Improvement

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Journey to Service Excellence™(JSE)

Providing service excellence to customers is the hallmark of all successful organizations. This engaging program leads participants to a greater awareness of this principle by providing concrete, real-world applications to increase their ability to provide the excellent customer service required in today's business environments. JSE will help participants:


  • Understand how a customer's perception can influence his/her level of satisfaction with an organization - which will dramatically affect future revenues and overall profitability.
  • Learn how to serve each customer in ways meaningful to that customer in order to enhance the quality and strength of the business relationship.
  • Utilize key listening and conflict resolution skills.
  • Strategize ways to solve customers' problems and provide solutions suitable to their needs.
  • Discover ways to capitalize on new sales opportunities.